Terms and conditions

Preamble

The ezihorse.com site is the property of the ezihorse company in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, hypertext type links to the site are authorized without specific requests if they are only informative and not for commercial purposes.

1. Acceptance of conditions

The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on this screen and expressly declares to accept them without reservation.
The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on this screen and expressly declares to accept them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written.

2. Products

The photographs illustrating the products do not enter the contractual field. If errors occur, in any case, the responsibility of the company ezihorse can not be engaged.

3. Order

The automatic registration systems are considered as proof of the nature, content and date of the order. the company ezihorse confirms the acceptance of his order to the customer at the e-mail address that the latter will have communicated. The sale will not be concluded until the order has been confirmed. The company ezihorse reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient’s contact details, the seller cannot be held responsible for the impossibility in which it could be delivered. the product.

4. Delivery

After confirmation of the order, the company ezihorse undertakes to deliver to its carrier, all the references ordered by the buyer and this within a maximum period of 2 working days, insofar as the products ordered are in stock at the time of the order. confirmation of the order(*). In the case of a product ordered for import, the customer will be specified the approximate delivery time of the product, and may benefit from the product tracking of his package at any time. This carrier undertakes, by contract with the company ezihorse, to deliver the order to the buyer’s address. All orders placed on the ezihorse.com site are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products. Deliveries in EEC countries are made by post, for deliveries outside the EEC deliveries are made by international postal services.
Are considered as force majeure releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk and peril of the recipient. Always check your package on arrival. You have 48 hours to make any reservations with the carrier in the event of a missing item or damage.
For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wishes 2 places of delivery, he places 2 orders, with the related delivery costs.
In the case of a technical product, the customer will take particular care to check the correct functioning of the device delivered, to read the instructions for use provided to him.
In the event of apparent defects, the buyer benefits from the right of return under the conditions provided for in this document.
Please note, no delivery can be made via a PO Box or Cash on Delivery
(*) If a product is indicated available and several orders are validated simultaneously, it is possible that a shortage is not indicated immediately during the validation of the order.

5. Cancellation – Withdrawal

The company ezihorse reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order or whose elements of analysis transmitted by the anti-fraud control bodies prove to be detrimental. to the company ezihorse. With the exception of software / firmware for download, the customer has 7 days (from the date of receipt of the items) to form an opinion.
In case of exchange or refund, after agreement and transmission of a return number from the company ezihorse, the customer must return the new item (s), correctly protected, in its (their) ) original packaging (s), intact, accompanied by all possible accessories, instructions for use, documentations and a copy of the written agreement of the ezihorse company, to the address provided with said agreement.
The shipping and return costs are the responsibility of the customer. No cash on delivery will be accepted for any reason.
In case of exercise of the right of withdrawal, the company ezihorse is required to reimburse the sums paid by the customer, free of charge, with the exception of shipping costs (shipping and return). The reimbursement is due within a maximum period of 15 days.
This right of return can only be accepted for complete products, in their original condition (packaging, accessories, instructions, etc.) with the original of the purchase invoice. Items returned incomplete, damaged, damaged or soiled by the Customer (including product packaging) cannot be taken back.
The software / firmware for download cannot be taken back or exchanged insofar as an unlocking key has been provided and cannot be canceled.

6. Availability

Product offers are offered within the limits of available stocks. In this context, indications on the availability of products are provided to customers at the time of placing your order. This information coming directly from the suppliers of the company ezihorse, the errors or exceptional modifications are independent of the will of the company ezihorse and cannot engage its responsibility. In the event of unavailability of a product after placing an order, the customer will be informed by email or telephone as soon as possible and the customer can then cancel his order according to the terms set out in article 5.

7. Price

7.1 – The prices of the products sold by the company ezihorse are indicated in Euros inclusive of all taxes excluding participation in processing and shipping costs and are valid as long as they are present on the screen.
7.2 – All orders are payable in Euros.
7.3 – the ezihorse company reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the recording of the orders subject to availability on that date.
7.4 – The products remain the property of ezihorse until full receipt of the price by the ezihorse company.

8. Payment

The price invoiced to the customer is the price indicated on the order confirmation sent by the company ezihorse via the site ezihorse.com.
The price of the products is payable, in Euros, in cash on the day of the actual order.
Payment for purchases can be made by check (bank or postal check), by bank transfer or with bank cards.
The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of the said centers, the order will be automatically canceled. In addition, the company ezihorse reserves the right to refuse any order from a customer with whom there is a dispute.
The PAYPAL solution allows you to pay online via a bank server in a secure environment.
The bank card number of customers is therefore directed to the bank’s servers. Customer payment is made directly to a bank in a completely secure and encrypted environment, without going through the store’s server, a guarantee all the more important as the numbers are known only to the banking partner of the company ezihorse (PAYPAL ).
n the case of payment by Check, the company ezihorse proceeds to delivery after receipt of the Check (for any payment by Check for an amount greater than 50 € including tax, the customer is asked to attach a photocopy of his document. “Identity).
Only checks in Euros, emanating from a bank located in Metropolitan France and clearable by a bank located in metropolitan national territory will be accepted.
In the case of payment by bank transfer, the ezihorse company will deliver after receipt of the transfer, (it being understood that all possible bank charges inherent in the transfer remain the responsibility of the customer).
It will be up to the customer to report the proper execution of the bank transfer to the company ezihorse in order to speed up the processing of his order.

9. Disputes

This contract is subject to French law. The ezihorse company cannot be held responsible for any damage of any kind, both material and immaterial or bodily, which could result from a malfunction or from the improper use of the products sold. It is the same for the possible modifications of the products resulting from the manufacturers. The responsibility of the company ezihorse will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. It is recalled that the search for an amicable solution does not interrupt the “short period” of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company ezihorse to obtain an amicable solution.
Otherwise, the Paris Commercial Court has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.

10. Guarantee

The products purchased on ezihorse.com give the right to the legal guarantee in force.
In all cases, ezihorse cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country, ezihorse’s liability is systematically limited to the value of the product in question, value on its date of sale without recourse to the brand or the company producing the product.
In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Article 1625 and following of the Civil Code).
Provided that the buyer proves the hidden defect, the seller must legally repair all the consequences (article 1641 and following of the civil code); if the buyer goes to court, he must do so within a “short time” from the discovery of the hidden defect (art.1648 of the civil code). In order to know the steps to follow concerning the after sales service for any problem or breakdown on a product, the customer can contact Customer service by email via the contact form (a response within 24-48 hours will be provided by ezihorse).
It is essential to keep the original packaging of the items purchased throughout the warranty period.
To be able to benefit from the product warranty, it is imperative to keep the purchase invoice for the product. The guarantees do not cover :

  • replacement of consumables (batteries, textiles, zippers, textile straps, and other wearing parts, etc.),
  • abnormal or improper use of the products. In this regard, the customer is invited to carefully consult the instructions for use supplied with the products,
  • breakdowns related to accessories (power cables, remote control, etc.),
  • faults and their consequences due to the intervention of a repairer not approved by ezihorse,
  • defects and their consequences linked to use not in accordance with the use for which the product is intended,
  • faults and their consequences linked to any external cause.
  • breakage or parts damaged by the user or his horse

11. Intellectual property

All texts, comments, works, illustrations and images reproduced on the “ezihorse.com” site are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes an infringement and is sanctioned under Intellectual Property without prior written authorization from ezihorse. Any total or partial reproduction of the electronic catalog or of an ezihorse website is strictly prohibited and will result in legal proceedings.

12. Liability

The products offered comply with current French legislation and standards applicable in France.
The photographs, texts, graphics, information and characteristics reproduced and illustrating the products presented are indicative. Of course for any question about the products the customer can contact the customer service of the company ezihorse by email via the contact form. Even though the items are safe for a responsible adult, many parts could be swallowed or be dangerous for a child. Therefore, all articles on this site are intended for an adult audience only. The ezihorse company cannot be held responsible in the event of an accident occurring with a product acquired on the site for a child.
The company ezihorse can not be held responsible in particular in the event of out of stock or unavailability of the product, force majeure, disruption or total or partial strike including postal services and means of transport and / or communication, flood, fire and case of obvious error. The company ezihorse will not incur any responsibility for all intangible and indirect damages as a result of the present, operating loss, loss of profit, loss of chance, damages or costs, which could occur as a result of the purchase of the products.
ezihorse reminds you that it is prudent to back up the data contained in the products purchased. The company ezihorseL can not be held responsible for any loss of data, files or damage defined in the previous paragraph. The total or partial impossibility of using the products, in particular due to incompatibility of materials, cannot give rise to any compensation or reimbursement or questioning of the responsibility of the company ezihorse. Hypertext links may refer to sites other than the “ezihorse.com” site or from other sites. The ezihorse company disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.

13. Legal information

The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts.
Failure to provide information results in the non-validation of the order.
In accordance with the “Informatique et Libertés” law, the processing of personal information relating to customers has been declared to the National Commission for Computing and Liberties (CNIL Declaration N ° 1051869 of November 3, 2004) . The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of the data which concern him.
This request is to be made by email via the contact form.
In addition, ezihorse undertakes not to communicate, free of charge or with compensation, the contact details of its customers to a third party.
For all the texts and works presented on this site: © Copyright ezihorse 2015-2016. All copyright of works reserved.
Unless formal prior written authorization, reproduction and any use of works other than individual and private consultation are prohibited. Any request for authorization for any use whatsoever should be addressed to the editorial staff. The information disseminated does not engage the responsibility of the company ezihorse. The latter endeavors to keep them up to date and accurate. However, ezihorse cannot guarantee them.

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